Effective date: October 6, 2026
These Terms and Conditions ("Terms") are an agreement between you and SK95 Engineering AB, Swedish organization number 559587-8363 ("VinnerVi", "we", "us", or "our"). They govern your access to and use of the VinnerVi apps, browser extensions, website, translation tools, accounts, credits, subscriptions, and related services (collectively, the "Service"). By creating an account, purchasing credits or a subscription, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
If you download VinnerVi from Apple's App Store, your license to use the iOS, iPadOS, or macOS app is governed by Apple's Standard End User License Agreement (EULA). These Terms govern the VinnerVi account and services you access through the app. They supplement, and do not replace, Apple's Standard EULA. If these Terms conflict with Apple's Standard EULA solely regarding the license to the Apple app, Apple's Standard EULA controls.
VinnerVi provides Safari apps and extensions for iPhone, iPad, and Mac; an Android app with a built-in browser; extensions for other supported browsers; and web-based translation tools. The Service generates translated subtitles for online videos by processing audio or existing subtitle tracks, transcribing speech when necessary, translating text, and displaying or exporting the resulting subtitles.
Supported websites and features may change as third-party sites, browsers, and operating systems change. VinnerVi is not affiliated with or endorsed by the video platforms on which the Service may operate.
The Service uses automated speech-recognition and machine-translation systems. Results may contain transcription errors, mistranslations, omissions, unnatural wording, or generated text not present in the source. Quality also depends on audio clarity, accents, background noise, source subtitles, and specialized terminology. Results are an aid to understanding, not a certified translation, and must not be relied on for medical, legal, safety-critical, or other high-risk decisions.
You may sign in using Google OAuth, Sign in with Apple, or another method we make available. We receive a provider account identifier and, when the provider makes it available, your email address. We do not receive or store your Google or Apple password.
Android, Apple app, and website accounts use separate account identifiers, credit balances, subscriptions, and translation histories. Using the same email address or Google account does not link or merge them. Purchases and credits apply to the account and platform on which they were granted; they are not automatically transferred to another platform.
You are responsible for maintaining the security of your sign-in account and for activity performed through your VinnerVi account. You must provide accurate information and notify us promptly at [email protected] if you believe your account has been compromised. You may not transfer, sell, or share your VinnerVi account or credits with another person.
VinnerVi operates on a credit-based system. Translation jobs use credits; depending on the processing method, credits may be debited at submission or after processing. The applicable credit rate is displayed in the Service and may depend on whether VinnerVi translates an existing subtitle track or first transcribes audio. Fractional usage may be rounded as displayed before submission.
New accounts may receive a one-time promotional grant of free credits. Additional credits may be purchased as a one-time top-up or received as part of a paid subscription. Top-up credits do not expire unless required by law or the account is deleted. Credits are non-transferable, have no cash value, and cannot be redeemed for cash.
Basic Monthly credits are granted for each successfully paid monthly period. Basic Yearly credits are released in 12 monthly installments during the paid year, beginning when the yearly purchase is confirmed. Each installment includes 1,800 credits, for 21,600 credits for the paid year. Unused Basic subscription credits roll over for one additional monthly period after their monthly release and then expire. The Service uses credits with the earliest expiration first where practicable.
The price, billing period, included credits, and applicable taxes are shown before you confirm a purchase. Purchases made in an Apple app are processed by Apple In-App Purchase and charged to your Apple Account. Purchases made in the Android app are processed by Google Play Billing and charged to the payment method you select in Google Play. Purchases made on the VinnerVi website are processed by Stripe and charged using the payment method selected at checkout.
Basic Monthly is an auto-renewable monthly subscription. It renews at the price displayed by Apple, Google Play, or Stripe for each billing period until you cancel. Cancellation stops future renewal and takes effect at the end of the current paid period; it does not retroactively refund the current period. Apple subscriptions can be managed or canceled in your Apple Account subscription settings. Website subscriptions can be managed using the billing controls made available through VinnerVi or Stripe. Android subscriptions can be managed or canceled in Google Play's Payments & subscriptions settings, also reachable from the app's Credits & plans page when an active Play plan is available.
Basic Yearly is an auto-renewable yearly subscription. It is charged when the payment provider confirms the purchase and renews yearly at the price that provider displays unless you cancel. The annual payment releases credits in monthly installments as described above; it does not grant all 21,600 credits immediately. Available plan changes and their timing depend on the purchase provider and the options shown before confirmation. You can manage or cancel the plan through the appropriate Apple, Google Play, or website subscription controls. Cancellation stops the next renewal; credits from the current paid period remain subject to the expiration rules above.
Price changes and any consent required for an existing subscription are handled under the payment provider's rules and applicable law. We may change the number of credits or usage rates for future purchases or future subscription periods, but will not remove credits already purchased except as described in these Terms.
If a translation job fails or is canceled, any credits debited for that job are automatically returned to your VinnerVi balance. This includes failed attempts caused by inaccessible or unsupported source videos. A job that was never charged has no credits to return. A completed job with a translation-quality complaint is different from a failed job; contact support if you need help with a completed result. Returning job credits is not a monetary refund of a credit pack or subscription.
Monetary refund requests for purchases made through Apple are handled by Apple under Apple's refund policies and must be requested from Apple. For Android purchases, request a monetary refund through Google Play under Google's refund policies, or contact VinnerVi support for help. Refund requests for website purchases are handled under our Refund Policy and applicable law. Nothing in these Terms limits any mandatory refund or withdrawal right that applies to you under consumer law.
To protect our infrastructure and ensure fair resource usage for all users, each video URL is limited to 5 failed attempts per hour per translation mode (Speech Translation or Subtitle Translation). This limit applies globally across all users. If a video fails 5 times using a particular mode within one hour, further attempts with that mode will be temporarily blocked. This limit resets automatically after one hour.
Credits consumed by failed attempts are automatically refunded. If you believe a video should work but is hitting this limit, please contact us at [email protected].
You agree not to:
VinnerVi and its underlying technology, including software, design, and branding, are owned by us and protected by intellectual-property laws. These Terms do not grant you any rights to our trademarks, logos, or other brand features.
The video content you process through VinnerVi belongs to its respective rights holders. VinnerVi does not claim ownership of any user-submitted or third-party content. You are solely responsible for ensuring that your use of translated subtitles complies with the rights of the original content owner.
You retain any rights you have in content you submit. You grant us a limited right to process that content only as necessary to provide, secure, and maintain the Service. You represent that you have the rights and permissions required to submit the content and use the resulting subtitles.
Your account's successful job history comes from our service database and includes the full video URL, status, and credit usage. Subtitle results saved in the browser are separate copies on that device. Switching accounts normally preserves those copies: the extension keeps each account's cached subtitles separate and shows them again when that account signs back in, subject to browser storage availability. The Apple app also keeps a recent history snapshot for each account on the device, including video URLs, so previously loaded entries appear quickly and remain visible if a refresh fails while you are signed in. The app removes this snapshot when the account is deleted. The service database remains the authoritative account record. Anyone with access to your device or browser storage may be able to access locally saved results. You can remove them by clearing local extension or browser data, or uninstalling the extension. The Android app also stores preferences, requested-job details, subtitle caches, and a browser profile locally. Signing out is not the same as clearing all local data. Android's app-storage settings can clear the app's local data without deleting your server account or canceling a subscription.
If you allow notifications for the Apple app, we may send a job-ready alert to that device. You can turn off notifications in your device's settings. The alert opens your account history, where the corresponding video URL and result are available.
Our Privacy Policy explains what account, transaction, job, audio, and subtitle data we process; why we process it; how long we retain it; the service providers we use; and your privacy rights. The Privacy Policy forms part of these Terms.
We strive to keep VinnerVi available and reliable, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We reserve the right to modify, suspend, or discontinue any part of the Service. Where reasonably practicable, we will provide advance notice of a material discontinuation that affects paid users.
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that translations will be accurate, complete, or suitable for any particular use.
The Service depends on third-party websites, browsers, operating systems, authentication providers, payment providers, and AI services that we do not control. Changes or outages affecting those services may temporarily or permanently prevent some VinnerVi features from working.
To the fullest extent permitted by law, VinnerVi and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising out of or in connection with your use of the Service. Our total aggregate liability for any claim shall not exceed the amount you paid for credits in the twelve (12) months preceding the event giving rise to the claim.
These limitations apply only to the extent permitted by law. They do not exclude liability that cannot lawfully be excluded or limit mandatory consumer rights.
You may stop using the Service at any time. You may permanently delete your account from the Account settings in the Apple app, from Settings → Delete account where available in your Android app version, or through our account-deletion request page or by contacting [email protected]. Account deletion removes access to the account and permanently deletes the remaining credit balance, server-side translation history, and other associated data, except records we must retain for legal, accounting, fraud-prevention, or dispute-resolution purposes. Subtitle copies stored locally in a browser are separate from your server-side account and may remain on that device until local data is cleared or the extension is uninstalled.
Cancel any active VinnerVi subscription in Google Play before deleting your Android account. For in-app deletion, where available, VinnerVi checks Google Play subscription billing status before deletion; it does not cancel, refund or revoke the subscription. If billing may continue or its status cannot be checked, the account is kept and you can retry. Access and unused credits are lost immediately on successful deletion, even during a remaining paid period. Old Google Play purchases cannot be transferred to a newly created Android account. Deleting an Apple account does not automatically cancel its subscription: cancel it separately in Apple Account subscription settings to stop future billing. If the same Apple identity later creates a new account, an ongoing Apple subscription may be restored; deleted credits and history are not restored. For a website subscription, cancel using the billing controls provided by VinnerVi or Stripe, or contact support if those controls are unavailable. Deletion requests are platform-specific; see the account-deletion instructions for requesting deletion of an Android account without reinstalling the app.
We may suspend or terminate an account that materially violates these Terms, infringes another person's rights, presents a security or fraud risk, or harms the Service or its users. Where appropriate, we will provide notice and an opportunity to resolve the issue. Any treatment of remaining purchased credits is subject to applicable law.
We may update these Terms from time to time. When we do, we will revise the "Effective date" at the top of this page. Continued use of the Service after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically. If a change materially affects an active paid subscription, we will provide any notice or obtain any consent required by applicable law or the payment provider.
These Terms are governed by the laws of Sweden, without regard to conflict-of-law rules. If you are a consumer, this choice does not deprive you of mandatory protections provided by the laws of your country of residence. We encourage you to contact us first so we can try to resolve any dispute. Disputes may be brought before the courts that have jurisdiction under applicable law.
VinnerVi is operated by:
SK95 Engineering AB
Organization number: 559587-8363
Torsbyslingan 10
139 51 Värmdö, Sweden
Email: [email protected]